My guest in this podcast is Dr. Jeanne Hurlbert (https://www.linkedin.com/in/jeannehurlbert). She is a leader in the realm of surveys, employee/customer satisfaction, and data analytics.

The theme of this episode, one of The Big Six Leadership Principles®, is “When In Charge, Take Charge.”

Jeanne and I also talk about the importance of recognizing unchanging values while adapting to change, building a culture where team members feel supported, and more!

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