Palm Tree or Fir Tree? What’s Your Decision Tree?

One of the hardest lessons I’ve learned as a leader is embodied in the Big 6 principle, “Trust and Empower.” It wasn’t that I didn’t want to empower others; yet, I always ...

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Finding Time

Having trouble finding time? In early 2016, a new weekends-off initiative was unveiled at J.P. Morgan called “Pencils Down.” The media was quick to highlight the move by ...

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Where Opportunity Lives

Here’s one entrepreneur’s view on opportunity: “I grew up in a very affluent town, but my parents divorced when I was young. My father wasn’t much involved in my life, ...

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Riding the Train or Laying the Track? Leading Corporate Change

Change is messy, hard, and difficult. According to the Harvard Business Review, 75% of corporate change initiatives fail. Business Week cites the fact that 88% of CEOs ...

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The Real Meaning of Customer Service

  There are no traffic jams along the extra mile. – Roger Staubach A few years ago, I had the unique opportunity to visit India, China, Thailand, and Vietnam. ...

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The Power of Servant Leadership

“I’ve been a big believer, that if you’re going to lead, you have to serve and support,” 7-Eleven CEO Joe DePinto said in a 2016 interview with Army magazine, “That gives ...

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