Mutual Accountability Leads to a Culture of Excellence

The development of strong mutual accountability is one of the most significant stages of the cultural development of an organization. Dave Logan, John King, and Halee ...

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What A Great Culture Looks Like

I didn’t always understand what a great culture looked like. In fact, as a young West Point cadet and later as an Army officer, I only had a vague notion of what a ...

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What Is A “Level 5” Culture?

By now, you’ve seen the term Level 5 used a lot around here. It’s even in our name! You might be wondering what we mean by Level 5. Here’s some ...

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Speaking Last

You may have encountered this situation before: you’re in a meeting, and the team leader seems to be using it as an opportunity to remind everyone who is running ...

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The Backbrief: A Tool For Better Listening

Listening can feel harder to do than ever. There’s always going to be outside distractions. Emails, texts, meetings, presentations, it can seem to go on and on. It ...

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The Decision Tree

There’s a reason why “micromanage” is often considered a dirty word. The idea that a single leader can handle every aspect of a task, down to the ...

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