My guest in this podcast is Dr. Jeanne Hurlbert (https://www.linkedin.com/in/jeannehurlbert). She is a leader in the realm of surveys, employee/customer satisfaction, and data analytics. The theme of this episode, one of The Big Six Leadership Principles®, is “When In Charge, Take Charge.” Jeanne and I also talk about the importance of recognizing unchanging values while … Read more