Develop Your Team for Growth: Leadership Journey of Discovery, Part 1

Each of us, day to day, engage in a discovery process.  In order to develop your team for growth, be aware of your discovery process as a leader of leaders and adapt to it. To start, examine your role in your organization. Are you the only leader, the only person who provides direction or the … Read more

Finding Time

Having trouble finding time? In early 2016, a new weekends-off initiative was unveiled at J.P. Morgan called “Pencils Down.” The media was quick to highlight the move by the financial giant as a radical step: “The initiative…is unusual in a high-powered corner of Wall Street where 100-hour weeks are considered by some as a badge … Read more

Riding the Train or Laying the Track? Leading Corporate Change

Change is messy, hard, and difficult. According to the Harvard Business Review, 75% of corporate change initiatives fail. Business Week cites the fact that 88% of CEOs report change is their “biggest challenge.” In reality, though, business is change. Understanding change is half the battle. How do we begin with leading corporate change? In the … Read more

The Real Meaning of Customer Service

  There are no traffic jams along the extra mile. – Roger Staubach A few years ago, I had the unique opportunity to visit India, China, Thailand, and Vietnam. And what struck me above all else was their concept of customer service. To be sure, they had distinct differences in their history, business practices, and … Read more