There are no traffic jams along the extra mile. – Roger Staubach A few years ago, I had the unique opportunity to visit India, China, Thailand, and Vietnam. And what struck me above all else was their concept of customer service. To be sure, they had distinct differences in their history, business practices, and … Read more
“I’ve been a big believer, that if you’re going to lead, you have to serve and support,” 7-Eleven CEO Joe DePinto said in a 2016 interview with Army magazine, “That gives you the permission and credibility to lead.” And not only did Mr. DePinto talk about servant leadership, he demonstrated it when he walked into … Read more
Have you ever gone into an organization where that first impression was not very powerful? How did it affect you? I think you’ll remember that it wasn’t a good feeling; and for many people on our teams, they start out in an organization with less than a wonderful first impression, and then we as leaders … Read more
In today’s information age, there’s very little place to ‘hide,’ whether we want to or not. The era of ivory towers and back-room conversations is over. The element of confidentiality is getting more and more difficult to maintain. As such, it’s important to ensure our leadership behaviors are first-rate. We have to face the fact that … Read more
This entry in my ongoing series of video blogs “Leadership in the Information Age,” is called “Taking Ownership of Your Time.” In it, you’ll learn how to spend your time dealing with your number one priority and utilizing your most important skills. How are you doing in the time management department? The truth is, there’s no … Read more
This entry in my ongoing series of video blogs “Leadership in the Information Age,” is called “Creating a World-Class Culture.” A thriving organizational culture requires effort and investment. Agree to prioritize this ecosystem every day. This is a commitment that must be exercised from the top levels of leadership on down. A world-class culture doesn’t … Read more
