Belonging and Connectedness

Making People Matter Few of us knew that roughly 40 percent of my class entering West Point would not graduate four years later. That attrition was not an accident. It was, in some respects, by design. The culture of the institution then was built around pressure, endurance, and the belief that only those who could … Read more

The Level 5 Culture: We’re All-In

Defining The Culture of Commitment Not long ago, I was working with a car dealership General Manager who told me a story I have never forgotten. He was walking his service bays at the end of a long workday when he stopped to talk to one of the technicians (a young man named Jack, as … Read more