The Power of the First Impression

A few years ago, I had the pleasure of talking with Bill Higgs as part of his ‘Culture Code Champions‘ podcast. We talked about several things — my history at West Point, what Level Five leadership and culture mean, and how to better manage teams. One subject that stood out was a story from Bill … Read more

The Impact of the First Impression: Information Age Leadership, Part 12

Have you ever gone into an organization where that first impression was not very powerful? How did it affect you? I think you’ll remember that it wasn’t a good feeling; and for many people on our teams, they start out in an organization with less than a wonderful first impression, and then we as leaders … Read more