I didn’t always understand what a great culture looks like. In fact, as a young West Point cadet and later as an Army officer, I only had a vague notion of what a culture was at all. We had a set way of doing things, to be sure, but it was pretty much taken for … Read more
Listening can feel harder to do than ever. That seems even more true in a world where many of us are still ‘socially-distanced’ and dealing with online-only ‘remote teams.’ Now more than ever we can use a tool for better listening that will cut through all the noise. There’s always going to be outside distractions. … Read more
“Yes! Fourth star. Back to back. Congrats to the record breakers on the U.S. Women’s National Team (USWNT), an incredible team that’s always pushing themselves—and the rest of us—to be even better.” — President Barack Obama Tweet, July 7, 2019 If you wanted to see what world-class soccer looks like, the U.S. Women’s Team showed … Read more
Culture, like brand, is misunderstood and often discounted as a touchy-feely component of business that belongs to HR. It’s not intangible or fluffy, it’s not a vibe or the office décor. It’s one of the most important drivers that has to be set or adjusted to push long-term, sustainable success. It’s not good enough just … Read more
One of the most important ways you can determine if your organization’s culture is moving in the right direction is to review and adjust your onboarding process. Remember, it is the first major experience your new recruits will have with your organization, and that first impression can make a serious impact. Whenever a new person … Read more
I’ve posted here before about the ideal of “We’re All In.” People want to feel they contribute to the greater good. They want to be engaged. Being “All In” means being engaged. I once heard a powerful story that illustrates this concept. A car dealer told me about a chance encounter he had at the … Read more
