It is hard to be patient. It is hard not to answer every email or text within seconds, although most of us try. In Leadership in the Information Age, I wrote that leaders are like the proverbial firefighter: any time we see a problem in the making, we feel a need to go “beat the … Read more
The second Big 6 principle is the one almost every leader underestimates. One of the finest Army leaders I ever observed in my military career was Lieutenant General (Retired) Don Holder. He helped lead the Army’s doctrinal shift toward decentralized operations and empowerment, and in doing so he shaped generations of leaders. But what I … Read more
How a leader’s reaction to bad news determines whether they ever hear it again. “Progress occurs when courageous and skillful leaders seize the opportunity to change things for the better.” President Harry S. Truman said that, and it has stayed with me because that opportunity almost always begins at an uncomfortable moment. It begins with … Read more
And How Leaders Must Repair It When the pandemic struck in early 2020, businesses did what they had to do. We shut down offices. We sent people home. We improvised. It was the right call. But it came at a cost most of us didn’t fully see until later. In the rush to preserve safety … Read more
